Refund policy

Returns & Exchanges

To be eligible for a return for store credit or an exchange, the item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging within 7 days of the date of receipt of the package.

A receipt or proof of purchase must be produced. We do not issue cash refunds. To start a return or exchange, please send an email to info@thetackshop.sg. All refunds and exchanges are subject to management's discretion. 

Shipping fees are not refundable. 

The 360 ID Tag must be attached for all returns, if the item is shipped outside of Singapore.

Exceptions / non-returnable & exchangeable items The below items cannot be returned or exchanged, and are considered final sale. 

• Custom products (such as special orders or personalized items)
• Gift Cards
• Horse care goods (such as grooming products)
• Helmets and Helmet Liners
• Body and Back Protectors
• Undergarments, Gloves and Socks
• Discounted, Sale or Clearance items

Damages and IssuesFull-price Items

• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.
• We will require picture proof of the incorrect or damaged item.
• Please allow us 5 working days to evaluate the issue and respond.

Discounted, Sale or Clearance items

• Are considered final sale and are sold in as-is condition
• Are non-returnable, non-refundable or exchangeable