Refund policy

Last updated: July 2026

At a Glance

How to Return or Exchange an Item

1. Check your item is eligible: unworn, unused, with tags, in its original packaging, and within 7 days of receiving your package. For international orders, the 360 ID Tag must still be attached (see below).
2. Fill in the returns form included in your order.
3. Email the completed form to info@thetackshop.sg to start your return or exchange.
4. Keep your receipt or proof of purchase; we may ask for it.

Refunds are issued as store credit, valid for three months from the date of issue. We do not issue cash refunds, and shipping fees are not refundable.

All returned goods are thoroughly inspected on arrival. Items showing signs of damage, use, wear or dirt may be rejected or subject to a restocking fee, and we reserve the right to deduct the cost of any damage from the amount credited to you.

International orders: the 360 ID Tag

For all international orders, the 360 ID Tag (pictured below) must remain attached for a return to be accepted. If the 360 ID Tag has been removed, the item cannot be returned.

Final Sale Items(Not Returnable or Exchangeable)

The following items cannot be returned or exchanged under any circumstances:

• Custom products, such as special orders or personalised items
• Gift cards
• Horse care goods, such as grooming products
• Helmets and helmet liners
• Body and back protectors
• Undergarments, gloves and socks
• Discounted, sale or clearance items (sold as-is)

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered:

• Within 48 hours of delivery - Contact us at info@thetackshop.sg
• Include photos of the damaged, defective or incorrect item, we require picture proof.
• Allow us 5 working days to evaluate the issue and respond 

This applies to full-price items. Discounted, sale and clearance items are final sale and sold in as-is condition.

Orders Delivered to a Hotel or Freight Forwarder

Please read this carefully before shipping to a hotel or freight forwarder, as it affects your return and refund eligibility:

• If tracking confirms your package as delivered but it is subsequently misplaced, or items are missing or damaged, the order is ineligible for return or refund.
• We recommend ensuring the receiving location is secure and reliable.
• By choosing to ship to a hotel or freight forwarder, you acknowledge and accept this policy.

Questions about a return? Email us at info@thetackshop.sg or call +65 8893 7090.