FAQs

Our office is located at:

• 44 Kallang Place #04-09, Singapore 339172
• Click here for directions (Google Maps)

Office hours:

• Monday to Friday - 10am to 6pm
• Saturdays - 10am to 3pm
• Closed on Sundays and Public Holidays

Please call us at +65 8893 7090 before visiting

Shop online 24/7 on our website:

• www.thetackshop.sg

We accept over 30 payment methods on our website, including:

1. Credit Card - MasterCard, VISA, AMEX, UnionPay
2. PayNow via HitPay
3. PayPal
4. Atome
5. GrabPay
6. AliPay

A full list of payment methods can be viewed at the checkout page of our website.

At the Check Out page, please select 'Local Pickup from The Tack Shop Office'.

Our office is located at:

• 44 Kallang Place #04-09, Singapore 339172
• Click here for directions (Google Maps)

Office hours:

• Monday to Friday - 10am to 6pm
• Saturdays - 10am to 3pm
• Closed on Sundays and Public Holidays

Please call us at +65 8893 7090 before visiting

We are unable to provide curbside delivery.

2 to 7 Working Days via DHL:

• $20 for purchases below $399
• Free for purchases $399 and above 
• All deliveries are tracked and a tracking number and link will be sent by email. 
• Do indicate in the "Notes" section of your order any specific delivery instructions or timing instructions for the delivery provider - Eg: "Leave at condo concierge" "No delivery after 7pm"
• Orders are shipped Monday to Friday. 
  Orders placed after 7pm SG on Friday will be shipped on the following Monday. With the exception of Public Holidays or non-availability of shipping provider pickup
• Shipping fees are non-refundable.

Same Day Delivery:

• If you are located in Singapore, you may arrange same day pickup from our showroom via Grab Express or any courier of your choice. Please indicate this in the "Notes" section of your order.
• We are unable to arrange same day delivery via courier.

Please Note:

• We will make reasonable efforts to deliver goods within the timeframes that are estimated on this website. Delays are occasionally inevitable due to factors out of our control and The Tack Shop shall not be liable for any delay or failure to deliver of products within the estimated timeframes.
• Title to and risk of loss of your order will pass to you upon delivery of the products to the address you gave and stated on your order details. Any damages must be notified to the courier upon delivery and 'we' must be notified of missing items in writing to info@thetackshop.sg, within 72 hours of delivery.
• If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.

Calculated at checkout.

Please note:

• All customs duties and taxes are the responsibility of the buyer.
• The Tack Shop cannot be responsible for delivery delays due to customs clearance or delivery issues within the country of delivery. An estimated calculation of duties and taxes can be found here.

Please note that the information provided in the link should only be used as a reference. You may wish to check with your local customs authority before placing an order.

• All deliveries are tracked and a tracking number and link will be sent by email. 
• Do indicate in the "Notes" section of your order any specific delivery instructions or timing instructions for the delivery provider - Eg: "Leave at condo concierge" "No delivery after 7pm" 
• Orders are shipped Monday to Friday. 
  Orders placed after 7pm SG on Friday will be shipped the following Monday. With the exception of Public Holidays or non-availability of shipping provider pickup.
• Shipping fees are non-refundable. 
• We will make reasonable efforts to deliver goods within the timeframes that are estimated on this website. Delays are occasionally inevitable due to factors out of our control and The Tack Shop shall not be liable for any delay or failure to deliver of products within the estimated timeframes.
• Title to and risk of loss of your order will pass to you upon delivery of the products to the address you gave and stated on your order details. Any damages must be notified to the courier upon delivery and 'we' must be notified of missing items in writing to info@thetackshop.sg, within 72 hours of delivery.
• If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.